OzoneVPN's Privacy Policy

We do not store any data that can trace or monitor your online activity.

1. Introduction

This privacy policy explains how we collect, use, and protect your personal data when you use OzoneVPN, in accordance with applicable data protection laws.

In this policy, the terms “we,” “us,” “our,” and “OzoneVPN” refer to OzoneVPN.

We are committed to safeguarding your privacy while using our services. By accessing or subscribing to OzoneVPN, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy. If you do not agree with these terms, please discontinue your use of OzoneVPN.

2. Our Services and Platform

OzoneVPN is offered as a mobile, TV, and web-based application.
The mobile versions—including Android TV and Apple TV—can be downloaded via the Google Play Store and Apple App Store (the “App”).
The web version and browser extensions (the “Web-App”) are available for recommended browsers including Chrome, Firefox, Brave on Windows, Mac, and Linux.

All versions of OzoneVPN are built to enhance your online privacy, anonymity, and security.

3. Information We Collect

To use the App or Web-App, you must create an account. This account acts as your identity within OzoneVPN and is required to access our services.

Upon signup, we request the following information:

Name
Email address
Password
Payment method

This data is stored solely to operate and improve OzoneVPN (“stored data”). No additional personal information is collected during account creation.

During service usage, and only for customer support purposes, we may collect:

Connection date (not the exact time)
ISP information and routing details (never your IP or location)
Connection duration (not the specific timestamps)
No usage or activity logs

For performance and product enhancement, we collect:

Software analytics
Diagnostic information
Data from emails, live chats, and feedback submissions

None of these can be used to identify or track individual users.

**4. Information We Do Not Collect**

OzoneVPN strictly follows a no-log policy. We do not store any data that can identify, monitor, or trace user activity. The following are never collected or stored:

Browsing activity
Connection logs that reveal identity
Assigned VPN IPs
Original IP addresses
Connection timestamps
Browsing history or websites visited
DNS queries
Outgoing or incoming traffic content

You remain completely invisible — even we cannot see your online activity.

Note: If you enable the Tracker & Ad Blocker feature, we may temporarily view blocked domains only during the connection period.

Our systems are intentionally designed to prevent the storage of any sensitive or identifiable information.

5. Use of Stored Data

We process stored data only to:

Operate and maintain our services
Improve and personalize user experience
Analyze performance and resolve issues
Communicate service updates, support messages, and promotional content
Process payments
Manage subscriptions
Enforce Terms of Service and other legal requirements

OzoneVPN connection logs do NOT include:

Your original IP
Your VPN IP
Connection time
Browsing activity or behavior

Dedicated IP Add-on

If you purchase a Dedicated IP, the assigned IP is retained for 25 days after your subscription ends.

Extended WireGuard Duration Add-on

A fixed WireGuard IP is retained for 24 hours after subscription expiry or key removal.

Tracker & Ad Blocker

This optional feature blocks online trackers and ads. To improve its performance, we temporarily record the names and frequency of blocked items.
No personal data is collected, and all tracker/ads info is automatically deleted after a minimum holding period in system memory.

Bandwidth Usage

All OzoneVPN users receive unlimited bandwidth, except for the Residential Network add-on, which has usage limits.

We monitor total bandwidth consumption to ensure fair use and optimal performance for everyone.
We may contact users if abnormal activity affects service stability.

Software Analytics & Diagnostics

OzoneVPN collects minimal technical data to improve stability, fix bugs, and enhance features. This does not include:

Web traffic data
Personal IP addresses
DNS requests

The tools we use include (depending on platform):

Google Analytics
Firebase
iTunes app metrics
New Relic
MixPanel
Facebook Pixel
Intercom
Sentry

These tools only receive anonymous diagnostic data.

We regularly update our applications to ensure compatibility, functionality, and security. Some updates may be forced to maintain service quality.

Communication Data (Emails, Chats, Support)

To provide excellent customer service, we store communication records such as:

Support tickets
Live chats
Feedback submissions
Email correspondence

OzoneVPN uses third-party platforms like:

Zendesk
Intercom
Mailchimp
SendGrid
UseInsider
MixPanel

These platforms may store your name and email address when you contact us. Refer to their respective privacy policies for details.

6. eSIM Services

Our eSIM services are an additional feature of the OzoneVPN Max Plan.
For details regarding eSIM-specific data processing, please refer to our standalone eSIM Privacy Policy (link provided in the service).

You may exercise all privacy rights under GDPR, CCPA, and other laws through OzoneVPN, and we will coordinate with our eSIM partners as necessary.

7. Dark Web Monitoring Services

Ozone’s Dark Web Monitoring feature, available through subscription in the Ozone Apps and Web App, is designed to enhance your online privacy and security.

When you subscribe to Ozone, the feature automatically retrieves your email address and scans the dark web for any breaches linked to it. You may also choose to provide additional information—such as your phone number, credit card number (without the CVV), Social Security number, national identity number, or passport number—to include in the scan.

This feature is included with Standard and Plus Plans with limited functionality, allowing users to add an email address and view only the number of detected breaches. Max Plan subscribers, however, can view full breach details, add additional monitoring assets (phone number, credit card number, SSN/National ID, passport number), and receive security recommendations. You may opt out of this feature at any time by disabling auto-monitoring within the settings.

Ozone shares the information you choose to monitor with SpyCloud, our trusted service provider (“Trusted Third Party”). SpyCloud scans your provided data against its breach databases to detect compromised records. Users are encouraged to review the SpyCloud Privacy Policy to understand how their data is processed.

As part of Dark Web Monitoring, Ozone uses Twilio to send SMS messages for phone verification to secure user accounts. Your phone number is shared with Twilio solely for this authentication process and is handled according to Twilio’s Privacy Policy. If you choose not to provide your phone number, you may opt out of using this feature.

To protect your breached personal data, we have implemented a One-Time Password (OTP) verification step. An OTP will be sent to your email or phone number before you can view breach details. This provides an additional layer of security.

Your email address and any additional information you provide are used exclusively for breach detection and are not stored in plain text or reused for any other purpose. Once you disable the feature, all related data processed by our Trusted Third Party is permanently deleted.

Personal Data Breaches

Verified subscribers receive details of their data breaches so they can take necessary action. Only authenticated Max Plan users can view specific breach information. No identifiable personal data is revealed in public search results.

User Responsibilities

By using this feature, you agree not to share breach reports with any external party. The Dark Web Monitoring feature is intended exclusively for your personal use.

Users are responsible for ensuring that any information they submit—such as email addresses, phone numbers, credit card details, national IDs, or passport numbers—belongs to them. Ozone will not be held liable for consequences arising from submitting incorrect, unauthorized, or fraudulent data.

How We Collect, Store, and Use Dark Web Monitoring Data

We collect data directly from users who subscribe to this feature. This information is used only to scan the dark web for breaches involving the user’s data.

If new breach data is identified, notifications are sent through the app, web app, or email. These notifications are provided only to users who complete the required double opt-in process when creating an account.

Dark Web Storage

The monitored information you provide is never stored in plain text. It is encrypted, and only the encrypted form is retained. Ozone shares only the necessary encrypted data with SpyCloud, which does not store this data.

Disclaimer

The Dark Web Monitoring service is provided on an “as is” and “as available” basis. Ozone makes no guarantees regarding the accuracy, completeness, or availability of breach detection results. Neither Ozone nor SpyCloud can guarantee that all breaches involving your data will be detected.

Ozone disclaims liability for any direct or indirect damage arising from the use of this service, including financial loss or reputational harm, except in cases of gross negligence or willful misconduct.

Indemnification

By using this feature, you agree to indemnify and hold harmless Ozone, its parent company, affiliates, officers, directors, employees, and partners from any claims, damages, or losses resulting from:

Misuse of the Dark Web Monitoring service
Submission of false, misleading, or unauthorized information
Violation of this Privacy Policy or Terms of Use
Unauthorized use of monitored data

8. Remove My Data Services

Ozone’s Remove My Data feature helps users regain control over their personal information online. Available through the Ozone apps and Web Dashboard, this tool identifies data brokers who may have collected or sold your personal details without your consent.

Users may submit their information — such as name, email, phone number, and address — to initiate removal requests. Ozone then contacts data brokers on your behalf to request the deletion of your information, in accordance with applicable privacy laws like GDPR and CCPA.

This feature is available to Premium and Max Plan subscribers. You may disable or delete your submitted data at any time through your account settings. Submitted information is used solely for removal requests and never shared with third parties except data brokers involved in the erasure process.

9. Identity Protection Services

Ozone offers identity protection tools to help safeguard users from identity theft, unauthorized data exposure, and fraud. Depending on your subscription plan, you may receive alerts regarding suspicious activity linked to your personal data.

Identity protection features may include:

Suspicious activity notifications
Alerts for unauthorized data exposure
Recommendations to secure your online identity
Optional recovery guidance in case of identity compromise

Ozone is not responsible for incidents caused by users submitting inaccurate or fraudulent information. This feature is informational and does not substitute legal or financial advice.

10. Data Security & Encryption

Ozone prioritizes the confidentiality and integrity of your personal data. We use industry-grade encryption, secure communication protocols, and strict access controls to ensure your information remains protected.

All sensitive data, including monitored personal identifiers, is stored in encrypted form and processed only when required for the functionality of the services you’ve chosen to enable.

While Ozone implements robust security measures, no online platform can guarantee absolute protection. Users are encouraged to follow recommended cybersecurity practices.

11. Third-Party Service Providers

To deliver certain features, Ozone collaborates with carefully selected service providers (“Trusted Third Parties”). These include, but are not limited to:

SpyCloud – for dark web breach detection
Twilio – for SMS verification
Data brokers – for processing data removal requests

These third parties are contractually bound to handle your information securely and solely for the purpose of providing the requested service. Users are encouraged to review their privacy policies for additional transparency.

12. User Rights

Depending on your jurisdiction, you may have certain rights including:

Right to access your data
Right to request correction
Right to request deletion
Right to restrict processing
Right to withdraw consent
Right to data portability

Users may exercise these rights at any time through settings or by contacting Ozone Support. Identity verification may be required to prevent unauthorized requests.

13. Children’s Privacy

Ozone’s services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware of unauthorized data collection involving a child, we will take immediate steps to delete the information.

14. Data Retention

Ozone retains user data only for as long as necessary to provide the services requested or to comply with legal obligations.

When a user disables features such as Dark Web Monitoring or Remove My Data, associated personal data is deleted or anonymized. Encrypted forms of data may be retained only for security auditing or legal compliance.

15. International Data Transfers

Your information may be processed and stored on servers located outside your country of residence. Ozone uses appropriate safeguards — such as encryption, contractual agreements, and compliance with international privacy regulations — to ensure your data remains protected during such transfers.

16. Changes to This Privacy Policy

Ozone may update this Privacy Policy to reflect changes in features, legal requirements, or internal processes. Users will be notified of significant updates through the app, email, or website. Continued use of Ozone services after updates constitutes acceptance of the revised policy.

17. Contact Information

If you have questions regarding this Privacy Policy, your data, or your privacy rights, you may contact Ozone Support through:

Our website’s Contact Page
support@ozonevpn.com
In-app support center

We respond to all verified requests as quickly as possible.

18. Disclaimer

Ozone provides privacy and security tools designed to enhance your online safety. However, no service can guarantee complete protection from cyber threats, identity theft, or personal data misuse.

Ozone is not responsible for damages resulting from:

Incorrect or unauthorized information submitted by users
Misuse of features
Breaches occurring outside Ozone’s control
Third-party errors beyond Ozone’s contractual responsibilities

By using Ozone services, you agree to the terms outlined in this Privacy Policy.

19. Prohibited Uses of OzoneVPN

To maintain a safe, lawful, and ethical service, users are strictly prohibited from engaging in the following activities while using OzoneVPN:

19.1 Hacking and Unauthorized Access

Attempting to access networks, devices, systems, accounts, or data without permission, including trying to decrypt or intercept any form of communication or information.

19.2 Fraud, Misrepresentation, and Deception

Using OzoneVPN to deceive or manipulate websites, payment systems, services, platforms, or financial institutions for unlawful gain.
This includes, but is not limited to:

Manipulating location to secure undeserved discounts
Fraudulently increasing advertising or channel revenues
Bypassing restrictions with malicious intent

19.3 Intellectual Property Violations

Downloading, distributing, or sharing copyrighted materials illegally (e.g., films, software, books), or violating the terms of use of websites, apps, or platforms.

19.4 Network Misuse and Harmful Activity

Engaging in activities that damage or disrupt networks, including:

Sending spam (Spam)
Distributing viruses or malware
Launching attacks on servers or internet infrastructure
Any action intended to degrade or impair network integrity

19.5 Prohibited or Immoral Content

Accessing, sharing, or promoting pornographic or obscene material, or any content that conflicts with recognized moral or religious standards.

19.6 Threats to Public Safety

Using OzoneVPN to promote violence, hatred, sectarian conflict, or activities that undermine national, public, or social security.

Last updated: November 29, 2025